Privacy Policy

Madar Al Amanah Delivery Services is the data controller for your personal information.

This Privacy Policy determines how we process information collected by Madar Al Amanah Delivery Services, which provides the reasons why we must collect certain personal data to facilitate logistics and courier services across the UAE. Please read it carefully.

We guarantee the confidentiality and security of your personal data across our operations.

Personal information we collect:

When you visit our Dubai-based delivery portal, we automatically collect device information, including browser details, IP address, and time zone. As you browse our logistics services, we track viewed pages and search terms to improve our platform. Additionally, we collect personal data provided during booking (Name, Address, contact details) to fulfill our delivery agreement with you.

Why do we process your data?

Customer data security is our top priority. In alignment with UAE data protection standards, we process only minimal data necessary to maintain our website and logistics network. Automatically collected information is used strictly to identify potential service abuse and establish statistical data regarding website usage without identifying specific individuals.

You can browse our website anonymously. However, to use our courier features, receive our newsletter, or book a shipment, you must provide personal data like your name, email, city (e.g., Dubai, Abu Dhabi), and phone number. If you choose not to provide this, certain features like real-time tracking or WhatsApp updates may be unavailable. For inquiries regarding mandatory data, contact us at info@madaralamanah.com.

Your rights:

As a user within the UAE and global markets, you have the following data rights:

  • The right to be informed.

  • The right of access.

  • The right to rectification.

  • The right to erasure.

  • The right to restrict processing.

  • The right to data portability.

  • The right to object.

  • Rights regarding profiling.

To exercise these rights, please contact our support team using the information provided below.

We process your information to fulfill delivery contracts (e.g., last-mile logistics in Sharjah or Ajman) or to pursue our legitimate business interests. Please note that your information might be transferred outside of the UAE to secure cloud servers to maintain our fast-paced delivery infrastructure.

Links to other websites:

Our site may link to third-party logistics partners or payment providers not controlled by us. We are not responsible for their privacy practices. We encourage you to read the privacy statements of any external site that collects your personal information.

Information security:

We secure your information on computer servers in a controlled, secure environment, protected from unauthorized access or disclosure. We maintain administrative and technical safeguards for all personal data under our custody. However, no wireless network transmission can be guaranteed to be 100% secure.

Legal disclosure:

We will disclose any information we receive if required by UAE law, such as to comply with legal processes, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or to investigate fraudulent activities.

Contact information:

For more information regarding this Policy or your personal rights, contact Madar Al Amanah Delivery Services at info@madaralamanah.com.